TY - BOOK AU - Ury,William AU - Brett,Jeanne M. AU - Goldberg,Stephen B. TI - Getting disputes resolved: designing systems to cut the costs of conflict SN - 1880711036 (pbk. : acidfree paper) : AV - HD42 .U79 1993 U1 - 658.4 20 PY - 1993/// CY - Cambridge, Mass. PB - Program on Negotiation at Harvard Law School KW - Conflict management N1 - Originally published: 1st ed. San Francisco : Jossey-Bass, 1988; Includes bibliographical references (p. 177-195) and index ER -