02352cam a2200277 a 45000010008000000030004000080050017000120080041000290160016000700200025000860350023001110350017001340400027001510500022001780550021002000820016002211000018002372450125002552600061003803000034004415040064004755050644005395200838011836500025020216500028020464850184OSt20170716020004.0040505s2004    bcca     b    001 0 eng    a20049028634  a0865715157 :c$21.95  a(OCoLC)ocm55473731  a(NNC)4850184  aNLCcNLCdC#PdOrLoB-B 4aHM1126b.H37 2004 3aHM1126bH37 20040 a303.6/92221 aHarper, Gary.14aThe joy of conflict resolution :btransforming victims, villains and heroes in the workplace and at home /cGary Harper.  aGabriola Island, B.C. :bNew Society Publishers,cc2004.  axii, 195 p. :bill. ;c23 cm.  aIncludes bibliographical references (p. 187-189) and index.00gCh. 1.tVictims, villains, and heroes -- gCh. 2.tLessons from the sandbox -- gCh. 3.tJust like the movies -- gCh. 4.tWelcome to Turm-Oil Inc -- gCh. 5.tThe assumption iceberg -- gCh. 6.tThe wobbly stool of conflict -- gCh. 7.tThe perils of anger mountain -- gCh. 8.tBeware the conflict gremlins -- gCh. 9.tThe power of listening -- gCh. 10.tSpinning the straw of defensiveness -- gCh. 11.tEscaping the trap of positions -- gCh. 12.tProbing the depths of conflict -- gCh. 13.tStanding up for ourselves (without knocking the other person down) -- gCh. 14.tThe road to resolution -- gCh. 15.tTips for the traveler.1 a"Conflict and confrontation can undermine productivity and poison relationships. And today's rapid rate of change in the workplace and among families makes conflict ever more likely." "The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, this book provides proven and practical skills to move beyond confrontation to experience the joy of resolving conflicts collaboratively. It will be especially welcomed by leaders, managers and employees in organizations; mediators, teachers, trainers, consultants and personal coaches; and all those seeking help with personal relationships."--BOOK JACKET. 0aConflict management. 0aInterpersonal conflict.