The transforming victims, villains and heroes in the workplace and at home Harper, Gary. creator text bibliography bcc Gabriola Island, B.C New Society Publishers c2004 2004 monographic eng

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xii, 195 p. : ill. ; 23 cm. "Conflict and confrontation can undermine productivity and poison relationships. And today's rapid rate of change in the workplace and among families makes conflict ever more likely." "The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, this book provides proven and practical skills to move beyond confrontation to experience the joy of resolving conflicts collaboratively. It will be especially welcomed by leaders, managers and employees in organizations; mediators, teachers, trainers, consultants and personal coaches; and all those seeking help with personal relationships."--BOOK JACKET. Ch. 1. Victims, villains, and heroes -- Ch. 2. Lessons from the sandbox -- Ch. 3. Just like the movies -- Ch. 4. Welcome to Turm-Oil Inc -- Ch. 5. The assumption iceberg -- Ch. 6. The wobbly stool of conflict -- Ch. 7. The perils of anger mountain -- Ch. 8. Beware the conflict gremlins -- Ch. 9. The power of listening -- Ch. 10. Spinning the straw of defensiveness -- Ch. 11. Escaping the trap of positions -- Ch. 12. Probing the depths of conflict -- Ch. 13. Standing up for ourselves (without knocking the other person down) -- Ch. 14. The road to resolution -- Ch. 15. Tips for the traveler. Gary Harper. Includes bibliographical references (p. 187-189) and index. Conflict management Interpersonal conflict HM1126 .H37 2004 303.6/9 0865715157 : NLC 040505 20170716020004.0 4850184