TY  - BOOK
AU  - Moore,Christopher W.
TI  - The mediation process: practical strategies for resolving conflict 
SN  - 0787964468
AV  - HM136 .M684 2003
U1  - 303.6/9 20
PY  - 2003///
CY  - San Francisco
PB  - Jossey-Bass Publishers
KW  - Mediation
KW  - Conflict management
N1  - Includes bibliography and index
UR  - http://www.loc.gov/catdir/toc/onix06/96009959.html
UR  - http://www.loc.gov/catdir/enhancements/fy0607/96009959-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0607/96009959-d.html
ER  -