| 000 | 02456cam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | 4850184 | ||
| 003 | OSt | ||
| 005 | 20170716020004.0 | ||
| 008 | 040505s2004 bcca b 001 0 eng | ||
| 016 | _a20049028634 | ||
| 020 |
_a0865715157 : _c$21.95 |
||
| 035 | _a(OCoLC)ocm55473731 | ||
| 035 | _a(NNC)4850184 | ||
| 040 |
_aNLC _cNLC _dC#P _dOrLoB-B |
||
| 050 | 4 |
_aHM1126 _b.H37 2004 |
|
| 055 | 3 |
_aHM1126 _bH37 2004 |
|
| 082 | 0 |
_a303.6/9 _222 |
|
| 100 | 1 |
_aHarper, Gary. _937364 |
|
| 245 | 1 | 4 |
_aThe joy of conflict resolution : _btransforming victims, villains and heroes in the workplace and at home / _cGary Harper. |
| 260 |
_aGabriola Island, B.C. : _bNew Society Publishers, _cc2004. |
||
| 300 |
_axii, 195 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. 187-189) and index. | ||
| 505 | 0 | 0 |
_gCh. 1. _tVictims, villains, and heroes -- _gCh. 2. _tLessons from the sandbox -- _gCh. 3. _tJust like the movies -- _gCh. 4. _tWelcome to Turm-Oil Inc -- _gCh. 5. _tThe assumption iceberg -- _gCh. 6. _tThe wobbly stool of conflict -- _gCh. 7. _tThe perils of anger mountain -- _gCh. 8. _tBeware the conflict gremlins -- _gCh. 9. _tThe power of listening -- _gCh. 10. _tSpinning the straw of defensiveness -- _gCh. 11. _tEscaping the trap of positions -- _gCh. 12. _tProbing the depths of conflict -- _gCh. 13. _tStanding up for ourselves (without knocking the other person down) -- _gCh. 14. _tThe road to resolution -- _gCh. 15. _tTips for the traveler. |
| 520 | 1 | _a"Conflict and confrontation can undermine productivity and poison relationships. And today's rapid rate of change in the workplace and among families makes conflict ever more likely." "The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, this book provides proven and practical skills to move beyond confrontation to experience the joy of resolving conflicts collaboratively. It will be especially welcomed by leaders, managers and employees in organizations; mediators, teachers, trainers, consultants and personal coaches; and all those seeking help with personal relationships."--BOOK JACKET. | |
| 650 | 0 |
_aConflict management. _937365 |
|
| 650 | 0 |
_aInterpersonal conflict. _937366 |
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| 900 | _bTOC | ||
| 942 |
_2lcc _cBK _012 |
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| 999 |
_c61728 _d61702 |
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