| Formatted contents note |
Machine generated contents note: 1 Becoming a Change Agent -- How Can I Make a Difference? 4 -- Six Critical Question About Becoming a Change Agent, 5 -- Change Agent Blueprint, 18 -- Conclusion, 19 -- A * Beyond the Smoke and Mirrors -- 2 Understanding and Managing Change -- Types of Change, 23 -- Purpose of Change, 24 -- Organizational Culture and Change, 25 -- Barriers to Change, 26 -- Myths of Organizational Change, 28 -- Managing the Change Process: An Eleven-Step Model, 31 -- Conclusion, 43 -- 3. Maneuvering Through the Change Curve -- The Change Curve, 45 -- Understanding and Dealing with Resistance, 50 -- Conclusion, 57 -- 4 Beware of Flying Monkeys and Poison Poppies -- What Are Flying Monkeys, Anyway?, 59 -- Types of Flying Monkeys, 61 -- Flying Monkey Business, 70 -- Flying Monkeys Can Be a Good Thing Really!, 73 -- Flying Monkey Management, 74 -- The Lure of the Poison Poppies, 77 -- Conclusion, 81 -- B * Philosophy, Practice, and Responsibilities of a -- Change Agent -- 5 Change Agent's Philosophy: Embracing Employee -- Development and Motivation -- Development: Whose Responsibility Is It, Anyway?, 85 -- Acquiring a Developmental Philosophy, 87 -- Adopting a Motivation Philosophy, Principles, and -- Strategies that Encourage Change, 96 -- Conclusion, 104 -- 6 Creating a Climate for Change -- Creating a Work Environment Free of Fear, 107 -- Demonstrating Respect, 110 -- Principles for Creating Climates for Change, 111 -- Relationship Skills, 114 -- Communication Skills, 119 -- Outcomes of a Positive Change Climate, 122 -- Conclusion, 125 -- 7 Change Agent's Areas of Expertise -- Organizational Knowledge, 128 -- Employee Relations, 130 -- Partnership Building, 131 -- I.carning Enhancement, 135 -- I'e rtormance Management, 143 -- Change Facilitation, 151 -- Conclusion, 155 -- 8 The Change Agent's Responsibilities 1 5 -- Demonstrating Organizational Knowledge, 158 -- Improving Organizational Communications, 161 -- Solving Problems, 165 -- Building a Consensus and Commitment for Change, 168 -- Facilitating Learning, 170 -- Conducting Analysis, 171 -- Implementing and Managing Change, 174 -- Enhancing Resilience, 176 -- Improving Organizational Effectiveness: -- The Outcome of Change, 177 -- Conclusion, 178 -- C * Integrating Resources, Roles, and Competencies -- A Holistic Model for Change Agent Excellence, 179 -- The Core Roles as Spheres of Influence, 180 -- -Performing the Core Roles: Required -- Personal Competencies, 182 -- Holistic Model for Change Agent Excellence; Self-Assessment, 182 -- 9 Business Partner 18' -- Operating in the First Core Role: Business Partner, 186 -- Stakeholder Relationship Skills, 186 -- System Thinking Skills, 188 -- Organizational Analysis Skills, 192 -- Industry Experience and Technical Skills, 197 -- Project Management Skills, 199 -- Conclusion, 206 -- 10 Servant Leader 20S -- Operating in the Second Core: Servant Leader, 210 -- Servantship, 210 -- Stewardship, 213 -- Value Accountability, 217 -- Emotional Empathy, 224 -- Humility, 225 -- Conclusion, 229 -- 11 Change Champion -- Operating in the Third Core Role: Change Champion, 232 -- Change Alignment, 232 -- Conflict Resolution, 238 -- Forthrightness, 240 -- Organizational Subordination, 242 -- Learning Facilitation, 244 -- Conclusion, 245 -- 12 Future Shaper -- Operating in the Fourth Core: Future Shaper, 248 -- Reflective Learning, 251 -- Comfort with Ambiguity, 252 -- Gained Wisdom, 254 -- Visualization, 257 -- Results Engineering, 259 -- Conclusion, 264 -- References -- Index -- About the Author. |
