MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02456cam a2200313 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
4850184 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170716020004.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
040505s2004 bcca b 001 0 eng |
| 016 ## - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER |
|---|
| Record control number |
20049028634 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0865715157 : |
| Terms of availability |
$21.95 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)ocm55473731 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(NNC)4850184 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
NLC |
| Transcribing agency |
NLC |
| Modifying agency |
C#P |
| -- |
OrLoB-B |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HM1126 |
| Item number |
.H37 2004 |
| 055 #3 - CLASSIFICATION NUMBERS ASSIGNED IN CANADA |
|---|
| Classification number |
HM1126 |
| Item number |
H37 2004 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
303.6/9 |
| Edition number |
22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Harper, Gary. |
| 9 (RLIN) |
37364 |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The joy of conflict resolution : |
| Remainder of title |
transforming victims, villains and heroes in the workplace and at home / |
| Statement of responsibility, etc |
Gary Harper. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Gabriola Island, B.C. : |
| Name of publisher, distributor, etc |
New Society Publishers, |
| Date of publication, distribution, etc |
c2004. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 195 p. : |
| Other physical details |
ill. ; |
| Dimensions |
23 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (p. 187-189) and index. |
| 505 00 - FORMATTED CONTENTS NOTE |
|---|
| Miscellaneous information |
Ch. 1. |
| Title |
Victims, villains, and heroes -- |
| Miscellaneous information |
Ch. 2. |
| Title |
Lessons from the sandbox -- |
| Miscellaneous information |
Ch. 3. |
| Title |
Just like the movies -- |
| Miscellaneous information |
Ch. 4. |
| Title |
Welcome to Turm-Oil Inc -- |
| Miscellaneous information |
Ch. 5. |
| Title |
The assumption iceberg -- |
| Miscellaneous information |
Ch. 6. |
| Title |
The wobbly stool of conflict -- |
| Miscellaneous information |
Ch. 7. |
| Title |
The perils of anger mountain -- |
| Miscellaneous information |
Ch. 8. |
| Title |
Beware the conflict gremlins -- |
| Miscellaneous information |
Ch. 9. |
| Title |
The power of listening -- |
| Miscellaneous information |
Ch. 10. |
| Title |
Spinning the straw of defensiveness -- |
| Miscellaneous information |
Ch. 11. |
| Title |
Escaping the trap of positions -- |
| Miscellaneous information |
Ch. 12. |
| Title |
Probing the depths of conflict -- |
| Miscellaneous information |
Ch. 13. |
| Title |
Standing up for ourselves (without knocking the other person down) -- |
| Miscellaneous information |
Ch. 14. |
| Title |
The road to resolution -- |
| Miscellaneous information |
Ch. 15. |
| Title |
Tips for the traveler. |
| 520 1# - SUMMARY, ETC. |
|---|
| Summary, etc |
"Conflict and confrontation can undermine productivity and poison relationships. And today's rapid rate of change in the workplace and among families makes conflict ever more likely." "The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, this book provides proven and practical skills to move beyond confrontation to experience the joy of resolving conflicts collaboratively. It will be especially welcomed by leaders, managers and employees in organizations; mediators, teachers, trainers, consultants and personal coaches; and all those seeking help with personal relationships."--BOOK JACKET. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Conflict management. |
| 9 (RLIN) |
37365 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal conflict. |
| 9 (RLIN) |
37366 |
| 900 ## - EQUIVALENCE OR CROSS-REFERENCE-PERSONAL NAME [LOCAL, CANADA] |
|---|
| Numeration |
TOC |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Books |
| Koha issues (borrowed), all copies |
12 |
