Includes bibliographical references.

Pt. 1. Basic training : crisis intervention theory and application -- Ch. 1. Approaching crisis intervention -- Ch. 2. Culturally effective helping -- Ch. 3. Basic crisis intervention skills -- Ch. 4. Crisis case handling -- Ch. 5. Telephone and online crisis counseling -- Pt. 2. Handling specific crises : going into the trenches -- Ch. 6. Posttraumatic stress disorder -- Ch. 7. Crisis of lethality -- Ch. 8. Sexual assault -- Ch. 9. Partner violence -- Ch. 10. Chemical dependency : the crisis of addiction -- Ch. 11. Personal loss : bereavement and grief -- Ch. 12. Crises in schools -- Pt. 3. On the home front : crisis in the human services workplace -- Ch. 13. Violent behavior in institutions -- Ch. 14. Crisis/hostage negotiation -- Ch. 15. Human services workers in crisis : burnout, vicarious traumatization, and compassion fatigue -- Pt. 4. No man's land : facing disaster -- Ch. 16. Disaster response.