"Co-published simultaneously as The reference librarian, numbers 83/84, 2003."

Includes bibliographical references and index.

User perspectives on staff cooperation during the reference transaction / Pamela J. McKenzie -- A product of social interaction : tag-team reference and workplace relationships / Michelle S. Millet -- Reference service in the context of library culture and collegiality : tools for keeping librarians on the same (fast flipping) pages / Lisa F. Lister -- The reference interview as partnership : an examination of librarian, library user, and social interaction / Celia Hales Mabry -- Interpersonal skills in the reference workplace / Lorraine J. Pellack -- Building a learning culture for the common good / Corinne Laverty, Melody Burton -- Crossing three bridges : linking librarianship and teaching across the P-16 educational continuum / Tracy L. Hull, Natalia Taylor -- Cooperative reference desk scheduling and its effects on professional collegiality / Valery King -- Cooperation in a multi-faceted reference department : blending resources, personnel, and services of reference, instruction, interlibrary loan, and government documents / Della H. Darby ... [et al.] -- Why social interaction and good communication in academic libraries matters / Maria Anna Jankowska, Linnea Marshall -- Cooperative reference and collection development : the Science and Technology Group at the University of Tennessee Libraries / Teresa U. Berry, Flora G. Shrode -- Improving reference services through a library website : strategies for collaborative change / Debra Engel, Sarah Robbins -- The role of cooperation in creating a library online tutorial / Eve M. Diel, Theresa K. Flett -- E-mail reference : improving service by working cooperatively / Sharon Ladenson -- Collaboration : the key to unlocking the dilemma of distance reference services / Sherry Hawkins Backhus, Terri Pedersen Summey -- Reference beyond the walls of the library : interacting with faculty and students in the 21st century / Connie Ury, Carolyn Johnson -- Collaborate or die! : collection development in today's academic library / James Cory Tucker, Jeremy Bullian, Matthew C. Torrence -- If they build it will they come? : cooperation and collaboration to create a customized library / Barbara J. D'Angelo -- A national laboratory and university branch campus library partnership : shared benefits and challenges from combined reference services / Karen A. Buxton, Harvey R. Gover -- When the walls came tumbling down : the development of cooperative service and resource sharing in libraries, 1876-2002 / Joseph E. Straw.